Shipping Policy
At Moosavia Homeo Consultants, we are committed to delivering your homeopathic remedies, herbal tinctures, and Bach Flower remedies safely, securely, and on time. This policy outlines everything you need to know about our shipping services, delivery times, and associated costs.
1. Delivery Coverage
We proudly ship to customers across:
- United Kingdom — FREE delivery on all orders
- Europe — International shipping available
- Worldwide — Select countries covered
If you are unsure whether we deliver to your location, please contact us at before placing your order.
2. UK Delivery — FREE on All Orders
We offer FREE standard delivery on all UK purchases. No minimum spend required.
Table
| Service | Carrier | Estimated Delivery |
|---|---|---|
| Standard UK Delivery | Royal Mail 2nd Class | 1–4 working days* |
*Most orders arrive within 1–2 working days after dispatch. However, Royal Mail guidelines state 1–4 working days, so we cannot guarantee specific delivery dates.
3. Dispatch Times
Once your order has been confirmed and payment completed, we aim to dispatch your goods as soon as possible.
- Standard Dispatch Time: Within 48 working hours of receipt
- Dispatch Notification: You will receive an email confirmation once your order has been shipped
- Working Days: Monday to Friday (excluding UK Bank Holidays)
⚠️ Please Note: Orders placed after 12pm on Friday, or over the weekend, will be processed on the following Monday.
4. International Shipping
We are pleased to offer international delivery to customers in Europe and selected countries worldwide.
Europe
- Delivery times typically range from 5–10 working days after dispatch
- Shipping costs are calculated at checkout based on destination and parcel weight
Rest of the World
- Delivery times typically range from 7–21 working days after dispatch
- Customs processing may cause additional delays in some countries
- Shipping costs are calculated at checkout
🌍 Customs & Import Duties: International orders may be subject to customs clearance, import duties, or taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information.
5. Order Tracking
- UK Orders: Sent via Royal Mail 2nd Class post. While this service does not include full tracking, a proof of postage receipt is obtained. If you require tracked delivery, please contact us before placing your order.
- International Orders: Tracking availability depends on the shipping service selected at checkout. Tracking details (if applicable) will be included in your dispatch confirmation email.
6. Undelivered or Lost Orders
We understand how important it is to receive your remedies promptly.
UK Orders
If your order has not arrived within 14 days of your dispatch notification, please contact us immediately at or call 07825 762824. We will:
- Track your order with Royal Mail
- Arrange for a replacement to be sent out to you immediately if the parcel cannot be located
International Orders
If your order has not arrived within 30 days of dispatch, please contact us so we can investigate and resolve the issue.
7. Incorrect or Incomplete Address
It is the customer’s responsibility to provide a complete and accurate delivery address at checkout. We cannot be held responsible for delays or non-delivery caused by:
- Incorrect or incomplete address details
- Unreachable or invalid addresses
- Failure to collect a parcel from a local depot or post office after a delivery attempt
If a parcel is returned to us due to an incorrect address, we will contact you to arrange re-delivery. Additional shipping charges may apply.
8. Delivery Restrictions
- Mail Order Only: At present, we are a mail order company ONLY. Collections from our premises are not available.
- PO Box Addresses: We can deliver to PO Box addresses within the UK. For international orders, please provide a physical street address where possible.
- Age Restrictions: Some products may have age restrictions. By placing an order, you confirm that you meet any applicable age requirements.
9. Contact Us for Shipping Queries
If you have any questions about our shipping policy, delivery times, or need to update your delivery details, please get in touch:
📧 Email: moosavia.consultants@gmail.com
📞 Telephone: 07825 762824 (Monday – Friday, 9am – 5pm)
💬 Live Chat: Available on our website for quick responses
📞 Telephone: 07825 762824 (Monday – Friday, 9am – 5pm)
💬 Live Chat: Available on our website for quick responses
💡 Tip: For urgent shipping queries, email us or use our live chat function — your query will be dealt with much quicker than by telephone.
10. Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.
Last Updated: July 2026
