Privacy Policy

At Moosavia Homeo Consultants (trading as Moosavia Health Ltd), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website https://moosavia.com/ or purchase our products.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
Moosavia Health Ltd
Trading as: Moosavia Homeo Consultants
Location: London, United Kingdom
Contact Details:
📧 Email: moosavia.consultants@gmail.com
📞 Telephone: 07825 762824 (Monday – Friday, 9am – 5pm)
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

  • Identity Data: Name, title
  • Contact Data: Billing address, delivery address, email address, telephone number
  • Financial Data: Payment card details (processed securely via our payment providers — we do not store full card details)
  • Transaction Data: Details of products you have purchased from us
  • Communication Data: Records of your correspondence with us, including emails, live chat messages, and telephone enquiries

2.2 Information Collected Automatically

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, device information
  • Usage Data: Information about how you use our website, including pages visited, products viewed, and navigation patterns

2.3 Marketing Data

  • Your preferences in receiving marketing communications from us
  • Your engagement with our newsletters and promotional emails

3. How We Collect Your Data

We collect personal data through:
  • Direct interactions when you place an order, create an account, or contact us
  • Automated technologies such as cookies and server logs when you browse our website
  • Third parties such as payment processors and delivery partners

4. How We Use Your Personal Data

We use your personal data for the following lawful purposes:

Table

 
 
PurposeLegal Basis
Processing and delivering your ordersPerformance of a contract
Managing payments and preventing fraudPerformance of a contract / Legitimate interests
Communicating with you about your orderPerformance of a contract
Providing customer supportPerformance of a contract / Legitimate interests
Sending marketing communications (with your consent)Consent
Improving our website and servicesLegitimate interests
Complying with legal obligationsLegal obligation
Protecting our legal rightsLegitimate interests

5. Marketing & Communications

With your explicit consent, we may use your contact details to send you:
  • Promotional offers and discount codes (e.g., EXTRA30)
  • New product announcements
  • Health and wellness tips related to homeopathy
  • Exclusive deals for newsletter subscribers
Your Choices:
  • You can opt out of marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email
  • You can also contact us at moosavia.consultants@gmail.com to update your preferences
  • Even if you opt out of marketing, we will still send you essential transactional emails related to your orders

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We may share your data with trusted third parties who assist us in operating our business, including:

Table

 
 
Third PartyPurpose
Payment ProcessorsTo process your payments securely
Delivery/Courier Services (e.g., Royal Mail)To deliver your orders
Website Hosting ProvidersTo host and maintain our website
Email Marketing ServicesTo send newsletters and promotional emails (only with your consent)
Analytics Providers (e.g., Google Analytics)To analyse website traffic and improve user experience
All third parties are required to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your personal data for specified purposes and in accordance with our instructions.

7. International Transfers

We are based in the United Kingdom. While most of our data processing occurs within the UK, some of our service providers may process data outside the UK (e.g., in the European Economic Area or the United States).
Where we transfer your personal data internationally, we ensure appropriate safeguards are in place, such as:
  • Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO)
  • Ensuring the destination country has been deemed adequate by the UK government

8. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:
  • SSL encryption on our website to secure data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments of our systems
  • Limited access to personal data within our organisation
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  • Order & Transaction Data: Retained for 6 years in accordance with UK tax and company law requirements
  • Marketing Data: Retained until you withdraw your consent or unsubscribe
  • Customer Support Records: Retained for 3 years after the last interaction
  • Website Analytics Data: Retained in anonymised form for service improvement
Once the retention period expires, your personal data will be securely deleted or anonymised.

10. Your Legal Rights

Under UK data protection law, you have the following rights:

Table

 
 
RightDescription
Right to AccessRequest a copy of the personal data we hold about you
Right to RectificationRequest correction of inaccurate or incomplete data
Right to ErasureRequest deletion of your personal data in certain circumstances (“Right to be Forgotten”)
Right to Restrict ProcessingRequest that we limit how we use your data
Right to Data PortabilityRequest transfer of your data to you or another organisation in a structured, machine-readable format
Right to ObjectObject to processing based on legitimate interests or direct marketing
Right to Withdraw ConsentWithdraw consent at any time where we rely on consent to process your data
Right to ComplainLodge a complaint with the UK Information Commissioner’s Office (ICO)
How to Exercise Your Rights:
To exercise any of these rights, please contact us at moosavia.consultants@gmail.com. We will respond to your request within one month (or up to three months for complex requests).
ICO Contact Details:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 07825762824
Website: www.ico.org.uk

11. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors are coming from.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly (e.g., shopping basket, checkout process)
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements and track their performance (only with your consent)

Managing Cookies:

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.
For more information about the cookies we use, please see our Cookie Policy (if applicable).

12. Third-Party Websites

Our website may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website and products are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected data from a child under 16, please contact us immediately at moosavia.consultants@gmail.com, and we will delete the information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
📧 Email: moosavia.consultants@gmail.com
📞 Telephone: 07825 762824 (Monday – Friday, 9am – 5pm)
💬 Live Chat: Available on our website
Last Updated: July 2026